Financial Policies

This will explain the financial policies and procedures used by Neuroworx. We regard your complete understanding of the financial process and your role in it as an essential element of your care and treatment. We are dedicated to providing the best possible care and service to you. Neuroworx does not discriminate based on the basis of gender, race, national origin, religion, or color.

Financing of Care

The financing of each individual’s care will be determined according to his or her health insurance coverage and private funding.

Your Coverage:

Commercial Insurance – usually known as regular insurance or 80%/20% coverage Patient role: Payment of the patient responsibility for therapy sessions and any other charges incurred at the time of clinic visit. Become familiar with the benefits and restrictions of your policy in regards to physical therapy and your condition. Neuroworx role: Call your insurance company to confirm benefits, determine co-pays, deductibles, etc. Track clinic visits and inform you when benefits are exhausted. File an insurance claim on your behalf.

Contracted HMO & PPOs

Patient role: All applicable copays and deductibles are requested at the time of the clinic visit. Become familiar with the benefits and restrictions of your policy in regards to physical therapy and your condition. Neuroworx role: Call your insurance company to confirm benefits, determine co-pays, deductibles, etc. Track clinic visits and inform you when benefits are exhausted. File an insurance claim on your behalf.

Non-contracted HMOs

Patient role: Payment in full for therapy session and any other charges incurred at the time of clinic visit. Neuroworx role: Provide the necessary information for you to complete and file your claim directly with the insurance company.

Point of Service Plans or Out of Network PPOs

Patient role: Payment of the patient responsibility- deductible, copay, non-covered services- at the time of the visit. Become familiar with the benefits and restrictions of your policy in regards to physical therapy and your condition. Neuroworx role: Call your insurance company to confirm benefits, determine co-pays, deductibles, etc. Track your clinic visits and inform you when benefits are exhausted. File an insurance claim on your behalf.

Medicare/Medicaid

Patient role: If you have Regular Medicare, and have not met your deductible, we ask that it be paid at the time of service. Payment for any services not covered by Medicare or Medicaid are due at the time of the visit. Neuroworx role: Call to confirm Medicare eligibility and benefits. File the claim on your behalf, as well as any claims to your secondary insurance.

Private Pay

Patient role: Payment in full at the time of the visit or using one of the discount plans. Neuroworx role: Keep you informed of charges that are incurred. If patient desires, work with him or her to determine other funding options. If any clinic services are not covered by the individual’s plan, payment in full is due at the time of services unless arrangements are made with Neuroworx or its financial representative.

Each individual is ultimately responsible for understanding their personal coverage including benefits and restrictions. If changes in coverage or circumstances occur, Neuroworx must be informed immediately. Individuals will be financially responsible for all charges incurred during any period that policies and/or benefits change and Neuroworx has not received adequate notification.

Additional Resources:

Financial Aid

Neuroworx is a non-profit 501(c) 3 organization. It attempts to raise funds to supplement individuals with no or limited funding. To be eligible for assistance, a Financial Aid Application must be submitted. Determination of assistance will be based on a sliding income scale and criteria approved by the Board of Directors. Assistance may not be possible or limited based on availability of funds.

Timing of Payments

Full payment is due at the time of service unless agreement has been made in advance.

Payment Methods

Neuroworx accepts corporate and personal checks, cash and credit cards. Neuroworx reserves the right to collect fees associated with insufficient funds.

Billing

Individuals should receive regular monthly statements regarding dates of service, services billed, payments and balances.Please contact Neuroworx directly for questions and concerns at (801) 619-3670.

Collections

If your account is sent to collections, a collection fee may be added to the amount owed, up to 50% of the outstanding balance.

Missed/Cancelled Appointments

Appointments must be cancelled at least 24 hours before the scheduled time. Neuroworx reserves the right to charge individuals for missed appointments or late cancellations.

Minor Patients

For all services rendered to individuals who are minors, we will look to the accompanying adult or legal guardian for payment.

Power of Attorney

Individuals, who, because for incapacitating injuries or conditions, have designated someone with Power of Attorney, must have the appropriate documents signed by that designee. I have read and understand the financial policy of Neuroworx, and I agree to be bound by its terms.